West Gym · Lighting Guide
Watch first. Light it right.
Everything you need is in the tutorial below. Watch the full video before operating the West Gym lighting system.
Required viewing
West Gym lighting tutorial
Keep this page open during setup so you can replay any step.
Production support
Troubleshoot first. Then contact Production.
Please complete the steps below before calling or texting. Follow the West Gym Lighting instructions on this page and check the items that apply to your issue.
Before you contact us
- Watch the entire West Gym lighting tutorial before operating the system. If the embedded player does not load, use Open video in new tab above.
- Replay the part of the tutorial that matches the problem and follow the demonstrated steps in order.
- Compare the power state, connections, and control settings with those shown in the tutorial. Make only the changes covered by the instructions.
- Test again after each change. Note which lights are affected, what you expected to happen, and what happened instead.
- If Production is onsite, ask a team member for help before making further changes.
If the system still does not work after these checks, call or text Production. Tell us you are using West Gym Lighting, what you connected, what you already tried, and what is not working.
Important before you call
If the AI assistant answers, answer every single question it asks.
If a Production team member cannot answer, the AI assistant will answer the call. Do not skip questions or end the call before the assistant finishes. Your answers give Production the information needed to understand the problem, see what you already tried, and help you faster when a team member becomes available.
Support may not be immediately available outside Rancho business hours. After-hours requests may wait until the next Rancho business day.